Dealer Responsibilities:

• Review the entire Service Contract Form with the buyer as part of your delivery procedure.
• Be sure to cover the "What to do if repairs are needed", "Deductible" and "Claims Assistance" sections of the Service Contract with the buyer.
• Be sure the buyer, and your sales/service department understand they are to call National Truck Protection at 877-950-3200 to start the claims process on a covered component.
• Be sure the buyer understands that the initial call to National Truck Protection must be made before any repair work has begun.
• Repairing Dealers will be faxed a claim acknowledgment outlining the coverage and the deductible during initial claims processing.

Buyer Responsibilities:

• Call National Truck Protection before any repair work has begun.
• Only National Truck Protection can authorize repairs covered under a service contract
• The National Truck Protection warranty analyst will handle the claim in its entirety.
• Once the National Truck Protection analyst approves the claim, the customer will pay the contract deductible and all other non-covered charges. (shop supplies, towing, environmental, etc.)
• National Truck Protection pays the repairing location directly.