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Customer: Contract #
 
The purpose of this survey is to monitor the quality, efficiency, and professionalism of National Truck Protection, and also monitor the quality and efficiency of the repairing dealership.
Questions Regarding National Truck Protection
1. For the failure referenced on the cover sheet, how satisfied were you with the service National Truck Protection provided?
 
Very
Satisfied		 Somewhat
Satisfied		 Neutral Somewhat Dissatisfied Very
Dissatisfie
2. What is the most important thing National Truck Protection can do to meet or exceed your expectations?
3. What did National Truck Protection do well?
4. For the failure in question, how satisfied were you in the areas described below?
  Very
Satisfied		 Somewhat
Satisfied		 Neutral Somewhat
Dissatisfied		 Very
Dissatisfie		 Not
Applicable
Selling Dealer's explanation
of warranty coverage:
Time required to contact a
warranty analyst to open a claim:
Technical Skill of the
warranty support analyst:
Courtesy of the analyst
handling claim:
5. Would you purchase a National Truck Protection service contract on your next used truck purchase?
Yes No
Why / why not?
6. Do you have Internet access?
Yes No
E-Mail address:  
Questions regarding the repair of your truck
Repairing Dealer:
7. For the failure referenced on the cover sheet, how satisfied were you with the service provided by the repairing dealer?
Very
Satisfied		 Somewhat
Satisfied		 Neutral Somewhat Dissatisfied Very
Dissatisfie
8. Did you purchase the truck from this dealer?
yes no
9. How long did it take to repair your truck?
10. How well did the dealer explain the invoice, and what charges would be covered by National Truck Protection?
11. For the failure in question, how satisfied were you with the repairing dealer, in the areas described below?
  Very
Satisfied		 Somewhat
Satisfied		 Neutral Somewhat
Dissatisfied		 Very
Dissatisfie		 Not
Applicable
Time required to get your
truck into the shop:
Time required to get an
authorization from NTP:
Technical skill of the
mechanic repairing your truck:
Courtesy of the service
advisor handling your repair:
12. Would you recommend this dealer for future repairs?
Yes No
Why / why not?
13. Do you think the National Truck Protection warranty program added value to your used truck purchase?
Yes No
14. Would you like to be contacted by a National Truck Protection manager for any reason?
Yes No
Phone:  Best time to contact:
 
Shirt Size: S  M  L  XL  XXL 
 

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